Service Manager (Catering Equipment) Full Time, Permanent North London Up to £65,000 P.A (DOE) + Excellent Benefits + Company Car

In a nutshell…

We are seeking a hands-on Service Manager to lead and develop the service division of a leading catering equipment company. This is a pivotal role, overseeing a team of field service engineers and ensuring timely, high-quality servicing, repairs, and installations for clients across the UK.

The ideal candidate will have experience in service management, preferably within the commercial kitchen or catering equipment industry. You'll have a strong understanding of field operations, excellent communication skills, and a proactive approach to client engagement, team leadership, and customer service.

What's involved for the Service Manager…

Oversee day-to-day operations of the service department Lead, support, and coordinate a team of field service engineers and service controllers Manage scheduling and resource allocation for service, maintenance, and installation jobs Act as a primary contact for key clients, ensuring exceptional service delivery Conduct client meetings to discuss service performance, future requirements, and build long-term relationships Negotiate and manage service contracts, SLAs, and warranty terms with both new and existing clients Work closely with parts and inventory teams to ensure job readiness Monitor service KPIs, job completio...