Salary - Up to 46,000 annually Schedule - Full Time Experience - Previous experience in a similar role BAO City is looking for an Assistant General Manager to help lead the team with care, consistency, and attention to detail. At BAO, we care about doing things properly - from the service we give to the way we support our teams. As Assistant General Manager, you'll play a key role in leading the front of house team day-to-day, helping to create a warm, joyful environment for both guests and staff. You'll work closely with the General Manager to keep operations running smoothly, while building a team culture where people feel supported, confident, and proud of the experience they deliver. This is a leadership role for someone who's passionate about hospitality, thrives in a fast-paced environment, and leads with kindness and consistency. The Location Our Bloomberg Arcade restaurant is home to BAO's flagship karaoke experience — with two private KTV rooms bringing the spirit of Taipei's nightlife into the heart of the City. The dining room sits between them, buzzing with energy from weekday lunch through to late-night feasting. Unique to this location are our sharing bao platters, designed for group dining with bold, playful service. The Position What you'll be doing: Supporting the GM in the daily running of the restaurant — leading service and managing the pace, energy, and flow of the floor Creating memorable guest experiences through warm, attentive and detailed service Coaching and developing the FOH team — leading training, check-ins, and ongoing support Helping with rota planning, stock management, and team scheduling Upholding high standards across guest care, cleanliness, safety, and BAO brand presentation Acting as a calm, capable leader on shift — someone the team can rely on and learn from What we're looking for: Experience as an Assistant Manager or strong Supervisor in a high-quality, fast-paced restaurant A natural team leader — clear communicator, approachable, and focused on people's growth A strong sense of what great guest experience looks like — and how to deliver it consistently Confidence in shift management, floor coordination, and basic back-office tasks A hands-on, positive attitude and a genuine love for hospitality The Benefits We want working at BAO to feel like stepping into a warm, fluffy bao — soft, supportive, and full of good stuff. Here's what you can look forward to: Growth & Development A supportive, people-first culture that puts development at the heart of everything Access to the School of BAO — our in-house training platform Personalised development plans to help you shape your future Lifestyle Perks Dining discounts across 30+ restaurant brands Curated wine and meat supplier access at trade prices Discounts on BAO retail and takeaway Taiwan Travel Club A chance to visit Taiwan and immerse yourself in the food and culture that inspires everything we do Milestone Perks Special rewards to celebrate your time with us — from anniversaries to achievements Extra Time Off Additional holiday allowance as you grow with us Wellbeing Mental health support through Kelly's Cause A balanced work structure — including a 6-shift week to help protect your energy Celebrations & Culture Two big company parties a year: Wei Ya and Moon Festival BBQ BAO Social Clubs: Grandma's Home Cooking Club, Hot Pot Supperclub, and more The Group BAO quite literally means steamed bun. But BAO means so much more than that, a cult brand with a cult following that aims to inspire with design through food. Founded in 2013 by family trio, Erchen Chang, Shing Tat Chung and Wai Ting Chung in a carpark in East London to now spanning 5 restaurants across London, where each has its own story of Taiwanese Culture with unique experience, narrative and menu. At BAO we seek people who warm our souls through cooking and hospitality. We strive to cultivate an environment where our design is inspiring, where our unconventional way of thinking bring humour and innovation; our detail challenges you to do your best.

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