Job Title: Retail Assistant/ Barista

Location: Ladurée

Job Type: Flexible (8H shift flex: XXhr to XX hr)

Position Summary:

We are looking for a reliable and dedicated Retail Assistant who has a passion to join our team at Ladurée, where you will play a key role in delivering an exceptional customer experience. You should be motivated by teamwork and willing to help others. With no day being the same, you must be adaptable and positive to deliver our products whilst maintaining high standards.

As an ambassador of our iconic brand, you will contribute to creating a high-end and welcoming environment for every guest. The ideal candidate will possess strong common sense, a hardworking attitude, and a willingness to go the extra mile to ensure smooth and efficient operations, especially during the trading peak period.

Key Responsibilities:

Customer Service Excellence

• Greet customers warmly, creating a welcoming and high-end shopping experience.
• Assist customers in selecting Ladurée products, such as macarons, pastries, and gifts, while providing knowledgeable recommendations based on customer preferences.
• Uphold Ladurée’s exceptional service standards by ensuring each customer interaction is personal, courteous, and attentive.
• Handle customer inquiries and provide detailed information about product origins, flavours, ingredients, and Ladurée’s unique offerings.

Sales and Upselling

• Actively engage in upselling and cross-selling Ladurée products, such as promoting seasonal or limited-edition items.
• Achieve individual and team sales targets by fostering repeat business and building customer loyalty.
• Accurately process customer transactions, handle cash and card payments, and manage receipts and customer orders efficiently.

Store Presentation and Stock Management

• Maintain the boutique’s aesthetic appeal by arranging and restocking displays, ensuring they are visually appealing and align with Ladurée’s brand standards.
• Monitor inventory levels, restocking as necessary, and inform management of any shortages to prevent disruption to customer experience.
• Assist with daily stock counts, inventory control, and managing stock rotation to ensure product freshness and quality.

Product Knowledge and Brand Representation

• Develop and maintain a deep understanding of Ladurée products, history, and values to effectively communicate them to customers.
• Represent Ladurée’s brand ethos through a polished appearance, language, and behaviour that aligns with the brand's luxury positioning.

Operational Support

• Support store operations by participating in opening and closing routines, cleaning, and other duties that ensure a smooth store environment.
• Adhere to health and safety, hygiene, and cleanliness standards, particularly in handling food products.
• Manage packaging for customer orders with precision and care, ensuring it meets Ladurée’s quality standards.

Team Collaboration

• Work collaboratively with team members, supporting each other in creating a memorable shopping experience.
• Attend regular team meetings and training sessions to stay updated on new products, promotions, and company policies.

Qualifications:

• Previous retail or customer service experience, ideally within a luxury or high-end food or hospitality brand.
• Exceptional interpersonal and communication skills, with a friendly and approachable demeanour.
• Strong attention to detail, particularly in following brand standards and visual merchandising guidelines.
• Ability to work in a fast-paced environment, handling multiple customers and transactions with efficiency.
• Flexibility to work various shifts, including weekends, holidays, and peak seasons.

Preferred Skills:

• Passion for gourmet food, pastries, and the Ladurée brand.
• Experience in using Point of Sale (POS) systems.

Benefits:

• Competitive hourly wage
• Employee discounts on Ladurée products.
• Opportunities for professional growth within the brand and exposure to a prestigious luxury environment.
• Monthly Travel Allowance