Catering Sales Manager We have an exciting and unique opportunity for Catering Sales Manager to join The Biltmore Mayfair. To deliver The Biltmore Mayfair mission of outstanding customer service whilst ensuring a clear and effective line of communication is maintained with Conference & Events Operations and all departments in the Hotel To deal with all enquiries and customer requests, including traces, promptly, in a friendly manner and in line with company standards and customer requirements. As Catering Sales Manager, you will be responsible to maximize conversion and up-selling of all Group, Conference, Event opportunities and bookings to meet customer requirements. Catering Sales Manager responsible for: Maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions Focus on a consistently executed bespoke approach post-contracting for each event and maximize the up-selling opportunities Ensure efficient event management & planning of contracted events Be skilled in both the reactive sales and planning responsibilities of the department To fully understand the needs of the customer and strive to meet or exceed those expectations at all times Arrange and carry out remarkable Hotel show rounds Participate in hotel promotional activities Proactively maintain client relationships with existing accounts Maintain accurate, up-to-date customer records in the Bookings Systems Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures To know and promote the hotel facilities and also to have the knowledge of our competitors strengths and weaknesses To efficiently communicate with all HOD, especially: Director of Catering & Sales; Director of Revenue, Rooms Division Manager, F&B Director, Executive Chef To adhere to all company credit policies to ensure that all revenue expected will be received (chase pre-payments when required, take required deposits, ensure all billing instructions correspond with email confirmation). Actively working to convert incoming leads and proactively seek new business for the hotel. Catering Sales Manager will have: Previous experience as Catering Sales Manager/ Group Events & Conference Sales Manager in a similar luxury hotel or same size property. Exceptionally organised with a keen eye for detail Excellent interpersonal & communication skills with the ability to interact effectively at all levels. To be motivated, committed & enthusiastic, seizing opportunities to upsell hotel services. Commercially minded, with strong strategic insight and a data-driven approach Confident and able to maintain high levels of professionalism in dealings with customers To be flexible, responding in timely manner and positively to changing requirements. Proficient with Opera Cloud, Delphi, Opera Sales & Catering. Out-of-hours work at events/show rounds may be required. Key Information: Address: Bond Street - closest tube station In return we offer: Social Events, Wellbeing and Team Activities Employee Assistant Programme Training and development Cash Health Plan cover option available Career development and salary reviews Uniform (Laundry / Dry Cleaning for Uniform) Meals Provided on Duty Length of Service related holiday scheme Eye Care Vouchers Employee Discounted Accommodation and F&B Life Assurance Team Member of the Month and many more About the Hotel The Biltmore Mayfair opened in September2019 after undergoing a multi-million-pound redevelopment. Situated on a super prime location in the heart of Mayfair on Grosvenor Square, we offer 257 luxuriously appointed guest rooms as well as 51 highly-curated and beautifully designed suites, which reflects the propertys origin as a sophisticated and elegant London private residence. T heCaféBiltmore offers all day British Dining with the elegant and sophisticated surrounding of a n all-year round alfresco terrace, an exclusive cocktail bar The Pine Bar, and a large gymtech fitness suite. In addition, the hotel showcases an impressive 500 sqm ballroom and various smaller function suites up to 100 guests. About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection and Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests. As well as real opportunities to develop and gain promotion within the industry. We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in UKwhich will be verified using Trust ID Scanners and Software.

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