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Job Title: Catering Manager
Contract Type: Permanent
Salary:£39,989.78 Per Annum (+£4,000 London Allowance)
Working Hours: 37.5 hours per week
Working Pattern: Monday to Friday, may include some weekends
Location: Lambeth, London

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don'tmeet all the essential criteria on the job description.

The difference you will make as aCatering Manager

Overseeing the catering services across our extra care and residential care schemes to ensure our vulnerable older customers receive a consistent and quality catering provision. You will be responsible for ensuring operational procedures and contract management are in line with Food Hygiene and Health & Safety Standards. The role is reporting to the Care Services Manager that is responsible for delivering of the CQC services whilst working closely and supporting on-site Managers with theoperational and administrative tasks, in the delivery of catering services to our customers.

About you

We are looking for someone with:

• Experience of managing and overseeing small catering operations across various sites.
• A proven experience of relationship management within a catering operational environment.
• A proven track record of effective stakeholder management, both internally and external to the organisation.
• Have up-to-date knowledge of food hygiene and health and safety standards in relation to delivering and maintaining catering operations.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteedinterview scheme. If you are Ethnically Diverse and demonstrateyou meet the minimum criteriafor the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

• Contract Liaison: Be the lead contact for the catering contractor to ensure contractual requirements are met across all sites. Hold and attend regular meetings and feedback on any contractual issue.
• Planning and Development: Assist in planning and developing the catering offer across all services with the Care Services Manager.
• Quality Control: Oversee food and beverage “reheat and preparation” service to ensure the highest quality. Analyse and control quality levels of products and services.
• Menu Development: Work with customers and catering contractor on updating menus and beverage offering.
• Kitchen Equipment: Ensure the catering colleagues in each site are aware of the safe use and maintenance of all kitchen equipment. Overseeing upkeep of equipment, dealing with any repairs, liaison around maintenance agreements and purchasing replacements of all items.
• Catering Delivery: Ensure consistent and quality driven catering services by:
• Ordering meals & beverages:Be responsible for the weekly pre-ordering of meals and beverages as per our customer requirements (including any specific dietary requirements) with the relevant catering contractor.
• Catering Supplies – Order all catering supplies as required and work with suppliers to ensure standards are maintained and ensure best value for money.
• Wastage: Ensure colleagues are aware of wastage and implement checks and protocols to manage this.
• Stock: Maintain inventory and stock control, ordering and replenishing supplies at all times.
• Financial Controls:Oversee budgetary responsibilities and ensure costs are controlled at all times, whilst ensuring that the catering operation is financially viable.
• Operational Delivery: Build effective relationships with on-site Managers and support them in ensuring the catering colleagues are delivering the catering service “with pride” and as per our operational, food hygiene and health & safety standards by:
• Developing induction and training plans and carrying out on-the-job training for catering colleagues.
• Carrying out monthly visits to each location and carry out checks to ensure service delivery is at the required standard and as per statutory standards.
• Ensure colleagues are competent in “re- heating and presentation” protocols, presenting the meals as per the menu standards and contractual requirements.
• Support in the catering delivery to ensure dining areas are clean, presentable and inviting to customers that delivers an excellent customer experience.
• Support and assist onsite Managers with recruitment, colleague engagement as and where required.
• Create a supportive and positive work environment with the on-site Managers and catering colleagues and be the “SME” relating to catering activities, dealing with any catering issues to ensure there is a smooth catering service.
• Line managing catering staff at sites with limited operational teams – currently including Bankhouse – ensuring they are effectively supported and performance managed and consistently deliver a high quality service. At other sites, catering staff will be managed by the respective operational site managers where capacity permits.
• Customer Involvement: Involve customers in menu planning and seeking regular feedback. Dealing with any complaints or suggestions and resolving them with the appropriate party.Thanks for sharing the full job description! Here's a revised version of the relevant section that smoothly incorporates the line management responsibility for Bankhouse, while maintaining the tone and structure of the existing text:
• Food Safety: Review, monitor and audit all relevant food safety documentation, working with catering colleagues to ensure this is completed to the appropriate standard and filed appropriately.
• Health and Safety: Ensure statutory standards are met in Kitchen and dining areas, including correct use of chemicals/equipment and maintaining cleanliness. Carryout regular audits and monitor to ensure compliance.
• Risk Management – Work in partnership with onsite Managers in relation to any identified risks to ensure compliance. Ensure colleagues and onsite Managers are aware of reporting requirements relating to any incidents relating to customers. Lead and led and support on these where necessary.
• Partners and Stakeholders: Work and maintain contact with local Environmental Health and other stakeholders. Keep abreast of any “up-and- coming” changes or best practise.

Person specification

Knowledge, Skills and Experience

• Experience of managing and overseeing small catering operations across various sites.
• Proven experience of relationship management within a catering operational environment.
• Proven track record of effective stakeholder management, both internally and external to the organisation.
• Have up-to-date knowledge of food hygiene and health and safety standards in relation to delivering and maintaining catering operations.
• Proven delivering of training and coaching on food hygiene standards
• Proven track record of monitoring and auditing catering statutory standards (in relation to food hygiene and health & safety matters relating to catering operations).
• Excellent communication skills and being a team player with influencing skills
• Have excellent organisation, time management and effective “Microsoft skills: word, excel & teams”.
• Willingness to travel to multiple sites.
• Previous experience of working within a CQC setting or Care & Support Environment.